Account Manager Job Opening

Job Summary

The Landscape Account Manager is responsible for overseeing relationships with key client account contacts, representing the company as a liaison between the client and the company. This role involves managing a portfolio of residential maintenance properties, coordinating and maintaining crews, and ensuring excellent customer relationships.

Key Responsibilities

• Work with clients to identify opportunities to improve and enhance their landscapes, including property walk-throughs and overall portfolio management
• Coordinate and maintain crews for residential maintenance properties, ensuring efficient and safe operations
• Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction and loyalty
• Assess and propose additional services, such as tree trimming, seasonal color installations, landscape, and hardscape services, to increase revenue and grow accounts
• Possess a thorough understanding of landscape maintenance principles, irrigation techniques, and hardscape installation services
• Wear company uniform during work hours and ensure compliance by all workers under supervision
• Continuously interface with clients to ensure all expectations are met
• Operate and ensure safe and efficient use of all equipment and tools in the field
• Maintain accurate records and reports, including job estimates, invoices, and customer communications
• Collaborate with other departments, such as sales and operations, to ensure seamless service delivery and account growth

Requirements

• Minimum 2 years of account management experience in the landscape industry
• Horticultural and irrigation knowledge
• Excellent customer service skills
• Ability to work independently and as part of a team
• Strong communication, organizational, and time-management skills
• Ability to adapt to changing priorities and deadlines
• High school diploma or equivalent required; degree in horticulture, landscape architecture, or related field preferred

Preferred Qualifications

• Bilingualism
• Experience with landscape design, installation, and construction
• Knowledge of industry basics, such as landscape maintenance and landscape installation
• Familiarity with industry software and technology

Salary Range

Ranges from $55,366 to $73,741, with an average base salary of $63,222.

Company Culture

The ideal company culture for a Landscape Account Manager includes a dynamic team environment, opportunities for professional growth and development, and a focus on customer satisfaction and loyalty. The company should prioritize employee well-being, provide competitive compensation and benefits, and foster a sense of community and teamwork.